Wufoo customer service

http://kzo.net/log/amazing-customer-service

by keizo • 17 years ago

38 14 17 years ago

andr• 17 years ago

The Wufoo guys seem great all around - business approach, design, technology (their PHP profiler from today), and customer service.

I egotistically wish their main product was different, because I want to use what they make, yet I don't need HTML forms.

pclark• 17 years ago

I wish they were more visible, would love to chat to them.

unfoldedorigami• 17 years ago

Hi pclark, while our physical presence and interactions are limited because we're not in the valley, we're easy to get a hold of...just send a message through Wufoo's contact form. We do our best to answer anyone interested in what we're doing to the best of our abilities.

pg• 17 years ago

They are. Everything they do, they do well.

JoelSutherland• 17 years ago

We got a letter from them a while back -- it got a bunch of comments here:

http://news.ycombinator.com/item?id=325904

rjurney2• 17 years ago

Wufoo will even do ecommerce for you... so much awesome.

rms• 17 years ago

How does that work?

snewe• 17 years ago

I assume that he is talking about payment processing:

http://wufoo.com/docs/payment-settings/

We use it at Antiwar.com for donations...great way to create consistency in data across payment types.

rjurney2• 17 years ago

https://examples.wufoo.com/forms/buy-a-tshirt/

Simple, but quite good enough with an image added for plenty of stuff.

BRadmin• 17 years ago

Wrote them a message yesterday -- got a polite and helpful response in under an hour. Great CS....

tlrobinson• 17 years ago

Marketing disguised as customer service?

dsil• 17 years ago

No, customer service is part of marketing.

rjb• 17 years ago

I say no, but because of who it is coming from. Would this work coming from, say, Comcast? I know to me it wouldn't. I'd view it as pure advert. But if I got one from Wufoo it would simply validate, reassure and go along side with what I already know and feel about them; A company that is just great all around.

pxlpshr• 17 years ago

WuFoo is awesome, they sponsored our community startup site in Austin Texas and were (still are) extremely friendly and responsive during our exchange. Nothing but respect for those guys, love their product. Pure class.

Wufoo customer service

Related Stories