Microsoft apologises, offers refunds to 2.7M Australians

https://www.smh.com.au/business/consumer-affairs/microsoft-apologises-offers-refunds-to-2-7-million-australians-20251105-p5n83b.html

by femto • 9 months ago

5 2 9 months ago

smh.com.au

toomuchtodo• 9 months ago

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ggm• 9 months ago

Helped a senior install Office 2024. It's really hidden on the login page of products and services. Search finds it, but if you think the entire product catalog is visible: it isn't. They "sell" 365. They will provide downloadable Office if you ask for it, but don't offer it overtly. To me, thats deceptive in and of itself: Seniors have limited mental bandwidth and distrust their own belief "oh that 365 thing must be what I wanted"

All the install time interactions project 365 "plus those other things" and are causing some FUD for them, during install "I thought you said it was the downloadable version"

Microsoft apologises, offers refunds to 2.7M Australians

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