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Facebook Support Ignoring Anything Their LLM Can't Summarize Easily

https://twitter.com/PlayDangerWorld/status/1908539295041810569

by taormina • 1 year ago

3 5 1 year ago

TW

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5

taormina2• 1 year ago

I'm the OP on X, so LMK if you have any questions or want any context!

yorwba• 1 year ago

Did you try including your account and ad ID like the message tells you to do?

taormina2• 1 year ago

The dropdown immediately below this textbox is where you select all of that. But no, I didn't include it in the text body of the support message.

MattGaiser• 1 year ago

This seems even more egregious. You can't even submit a support ticket if the LLM does not deem it worthy.

Terr_• 1 year ago

This is why it's important that LLMs are implemented as a convenience feature rather than a flow-requirement.

The user needs to be able to see what choices are being made via an LLM (e.g. categorization) and fix those choices when they are wrong.

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