Facebook: There must have been miscommunication with Limited Run

http://www.latimes.com/business/technology/la-fi-tn-facebook-limited-run-response-20120730,0,5059899.story

by gr366 • 14 years ago

51 23 14 years ago

w1ntermute• 14 years ago

It seems likely this was a mistake, and not the result of dishonesty or malicious intent. That said, such an enormous mistake should have never been made in the first place, especially by a company such as Facebook.

spaghetti• 14 years ago

Can we please see some actual numbers! Given the advertiser's "popularity" it's possible they were over-charged something like $4 for a few hundred clicks in which case it's certainly not an enormous mistake.

nl2• 14 years ago

Read the original article - it was around $150 he wants refunded.

ForrestN• 14 years ago

Err, I don't think people are up in arms over the damage done to this one company. The story has legs because it implies that this is happening on a larger scale, and that Facebook is making a significant portion of its revenue from valueless clicks. Facebook should have had a system to avoid charging for such clicks, and if it doesn't that's a huge nationwide story. And it wouldn't be because they didn't realize they needed one.

Lewton• 14 years ago

Their response focuses entirely on the issue of them charging them for a name change, and almost completely ignores the bot issue.

I personally don't see that as a big issue, it would make sense that they don't let pages change names willy-nilly. This response is peculiar

fooey• 14 years ago

yeah, makes you wonder if there's someone internally who's been scamming companies

JonnieCache2• 14 years ago

IMO it's more likely to be that they know full well those bots are skewing the figures underpinning their valuation and their general popularity with investors. They're trying to quietly move the narrative away from that part by focusing on the naming issue.

austenallred• 14 years ago

There was a "miscommunication" about the name change. I'm a little bit more concerned about the whole "80% of our clicks were a sham" thing. But that could be just me.

digitalengineer• 14 years ago

No mention from FaceBook of bots and how they're planning on handling fake-accounts in the future. Is FB trying to deflect the issue by muddying the water with the "name-issue"? If so, bots must be a bigger problem for them than I thought...

loceng• 14 years ago

Isn't it always a miscommunication with Facebook, and always the user's fault - not abuse by Facebook - and us users simply don't understand that it's actually a feature they're so kindly providing us?

chris_wot• 14 years ago

When you consistently act in an unethical way, things like this ate even worse than normal. I suspect Facebook is going to crash - gut feel, of course.

halis• 14 years ago

They can't be that crazy, if they pulled that bot scam on just one customer, they risk alienating their entire user base. How could they possibly think they could get away with something like that? It doesn't add up.

mmcnickle• 14 years ago

The sad thing is that this highlights one of the biggest problems with dealing with big technology firms (Google/Apple/Facebook/PayPal). You need to gain substantial media coverage before you get anyone from the firm willing to address your issue.

samstave2• 14 years ago

>2. FB may or may not be involved in the ad-bots, but, they will drop their $ contingency on ad-rev for the name and payout these guys to shut them up.

This was predicted.

http://news.ycombinator.com/item?id=4313405

jack-r-abbit• 14 years ago

uh... you made three fairly different predictions of possible outcomes. You were almost guaranteed that one of them would be true. I'm not sure that is all that significant.

samstave2• 14 years ago

Not saying it was significant, only predictable.

Also I think this was the most likely outcome. Act like a minor mea culpa and pay them off.

Facebook: There must have been miscommunication with Limited Run

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