What Is ServiceNow?

https://www.fillout.com/blog/what-is-servicenow

by dominicwhyte • 2 years ago

8 6 2 years ago

fillout.com

rock115• 2 years ago

Customization is key. Have anyone worked with ServiceNow before? What's the most interesting use case you've seen?

dominicwhyte• 2 years ago

The CERN one is a classic. 4000+ apps for managing everything from vacation requests to particle accelerator access

https://indico.cern.ch/event/587955/contributions/2937853/at...

not_your_vase• 2 years ago

I have, as a user, when I was living a previous life at different big banks (where I either scheduled deployments and downtimes, requested access to some restricted systems or created IT support tickets through Snow). I hated it more than Jira - it wasn't slow, just confusing, random, cryptic, and non-sensical.

And looking at the screenshots from the article, it looked nothing like that. Like a totally different application. I guess the banks have over customized it? (Though interestingly the Snow instances looked very similar to each other at all places where I used it)

apwheele• 2 years ago

My companies looks similarish to the recent screenshot, but it is a hellscape of a billion options and poor search functionality. To the extent I just need to ask a person the right link or tree search whenever I need to actually use it.

I don't envy developers who need to work on this, but IMO the best systems I have worked with have a very shallow tree and then a "human will work out the appropriate team to route to".

dzonga• 2 years ago

reminds me of the compound startup playbook by rippling.

What Is ServiceNow?

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