Wishbox Released: An Amazing New Way to Get Feedback from Web Site Visitors

http://www.jotform.com/blog/40-Wishbox-Released-An-Amazing-New-Way-to-Get-Feedback-from-Web-Site-Visitors

by aytekin • 15 years ago

58 31 15 years ago

Urgo• 15 years ago

Cool idea but it doesn't look like its quite ready yet. I just installed it on my site ( http://socialblade.com/youtube after you search for a user) and then tried to submit feedback. It took a screen shot but the size was messed up (was super wide) and after I submitted it and looked at it in the ticket system I was not able to get the screen shout out. The image of a camera there goes to.. an image of a camera instead of a screen shot when you click it. photo.png

buro9• 15 years ago

The one thing that should not have bugs is the bug reporting system.

I tried it, it looks promising, but when clicked... nothing happened first time. A reload, another click, something happened and the browser was slow and unresponsive. Another reload, another click... the dialog opened and felt clunky and slow.

I'd rather get broken feedback than no feedback. At least some indication what was going on.

aytekin8• 15 years ago

You are right. A bug reporting tool should not have bugs. We are busy sorting out all bugs on all browser. After 3 months of development and 2 weeks private beta testing with 50 JotForm users we had to release it to get more feedback. We will keep working on it and make it rock solid.

mseebach• 15 years ago

No software should have bug, all software, even bug trackers, will have bugs.

zacharyvoase• 15 years ago

It would be helpful if the video had more footage of the product actually in use; when I realised it was a cross between a Feedback tab and Skitch, that's what really excited me. The rest seemed to be fluff.

aytekin8• 15 years ago

That's very cool way to put it: Skitch on a Feedback tab. We should have thought of that. :)

Since you can demo the product on the page (using the feedback tab, or the Preview button on the wizard) we kept the video more about general usage, instead of screencasting the product. But thanks for the feedback. We will consider adding another video to the page showing how the product works.

barryhunter• 15 years ago

I just tried it. Not bad. But its a little confusing when you first get ths screenshot. Its like 'now what?'

A prompt like "This is a screenshot of the page, annotate it to let us know what part you are contacting us about" would be useful.

aytekin8• 15 years ago

Great idea. We should add it to the screenshot editor. Thanks!

JTxt• 15 years ago

Agreed. Also perhaps process of leaving notes and arrows might be more intuitive:

- Make leaving text the default tool. "Click where you want to make a note about the page."

- "Type your message now" appears there, and disappears when they start typing. (Or at least a blinking cursor.)

- Hovering over the textbox reveals an fadded arrow that, that when dragged away turns into an opaque arrow that extends to wherever dragged. (Arrow and text box can be moved independently. Arrow can be deleted with delete key or dragging it to the text box. (Or have a trash icon that elements can be dragged to, or when clicked, the next item clicked is deleted.) )

Or instead of the text default perhaps have the more familiar contact us text box also next to the editor, so they can write, then place arrows to what they are writing about.

Interesting project. Nice work!

daniel-warner-x• 15 years ago

The G+ feedback system is something special, and kudos to these guys for moving so fast... but... this is nowhere near as elegant and easy to understand. Less time making chubby little controls more time making it so you can mark up the actual page!

singingwolfboy• 15 years ago

I'm curious to try this thing out, but as a developer, I want to see what's entailed before I commit to it. I don't see any documentation, and when I click on the big "Get Wishbox" button, you ask for my email without giving me any information. I'm not giving you my email without (1) knowing what you're going to do with it, and (2) some documentation so that I know if this is simple enough to be worth it.

aytekin8• 15 years ago

That's a good point. We need your email address to send screenshots to you.

When you enter your email address, we will create a guest JotForm account on the background. When you receive a new feedback, we will send it to you.

We will add some explanation to the wizard.

omfg• 15 years ago

404'd

aytekin8• 15 years ago

Sorry, our bad. We cached the blog post on Nginx to serve it faster to the HNers. Then someone sent a release and wiped out the cache. Fixed now.

geoffw82• 15 years ago

Obviously cool stuff, but, is a user really going to invest their time in doing that?

We run a womens fashion store, and I know for sure our users WOULD NOT fill this out, or even interact with it. Would be interested in seeing some stats in 6 months.

Best of luck, of course!

aytekin8• 15 years ago

We get over 100 support requests daily at JotForm. Users usually cannot describe the problem clearly. Many times, we have to ask them for further clarification. Screenshots make our support team's job easier. But many people don't know how to take screenshots. Even if only a small portion of people use it, it will still help.

During the private beta testing we found out that Wishbox is especially useful for two groups of users: Web Designers and Startups. When you have a new design or product, screenshots are very useful. I read somewhere that Google+'s feedback tool was used over 1 million times in the first month. That must have helped them sort out bugs.

geoffw82• 15 years ago

Yeah, your right. I guess my point comes with an obvious caveat - it depends what your business is. Our audience are particularly fickle, and there are lots of other places they can (quickly) go to satisfy their need (albeit not as well ;) ). As I say though, best of luck!

aerotrain3• 15 years ago

Give WebEngage (http://webengage.com) a try. It too takes automatic screen shot with custom form builder.

gecco• 15 years ago

Their demo is interesting - http://demo.webengage.comy

aerotrain3• 15 years ago

Yes, there is a typo though.. here is the correct link: http://demo.webengage.com

Try on this page -

http://demo.webengage.com/awesome-demo/view?url=http%3A%2F%2...

aytekin8• 15 years ago

Thanks. I gave it a try. Nice tool. Here are the reasons why I think Wishbox is different:

- Wishbox has a drawing tool. You can draw arrows, circles, rectangles etc., add notes and even crop parts of the screenshot.

- JotForm's form builder provides much more customization options for Wishbox.

- It might be a slowness on my end but Wishbox seems to be much faster. [CORRECTION: WebEngage is now very snappy. It must be a temporary slowness on my end] We have spent a lot of time thinking about speed. We are taking screenshots on elastic load balanced EC2 instances so that we can grow/shrink the instances with the demand.

- Wishbox does not require sign-up and free upto 100 submissions/month. WebEngage seems to be limited to 30 submissions "total". http://webengage.com/pricing [CORRECTION: WebEngage is unlimited for screenshots. The limit is only for Surveys]

aerotrain3• 15 years ago

Yes agree. Liked your drawing tool. Indeed, the features are different of both the products. Just wanted to bring their auto screen shot implementation. It appears different than g+ and others. Regarding pricing, I think 30 submissions is for their survey feature, feedback seems unlimited.

avlesh-singh• 15 years ago

Mandatory disclosure first - this is Avlesh, co-founder and ceo at WebEngage.

Congratulations on the launch of Wishbox. I liked what I saw. Yes, currently we don't let users annotate the screenshot.

For the number of submissions, the FREE plan has UNLIMITED feedback. 30 response is the limit for short surveys which is another feature inside WebEngage.

HnNoPassMailer• 15 years ago

-Extremely annoying voice of vid. I don't know why, but I could not finish the 1 minute vid

-A Super Mario themed birthdaycake? Really? That takes the cake.

Now I remember wishbox as an annoying voice trying to sell me supermariothemedbirthdaycakes.

Loose details in a promovid, and hire a professional voice.

7klBo4t8• 15 years ago

I didn't install it on my site but used the one on jotform.com but it worked mostly fine for me. I can definitely see uses for it. It would be interesting to see how many of your existing users clients actually annotate the image.

FWIW: You might mention that the camera button clobbers the existing image. To me it meant I could add multiple screenshots but it clobbered my annotated image instead.

Also the first image was sized correctly but after clicking the camera image the second image was overlapping the tools.

FF 7.0.1

alduler• 15 years ago

I think you guys overdid this. While the reporting tool on G+ implies fast reporting: you just select and write a feedback on one page, in less than, say 30 seconds; with Wishbox you have to wait here and there, go from this screen to that and at the end you also spend your time filling the form.

If I actually was to report a feedback with Wishbox, I wouldn't do it because of time consumed.

Please, simplify the process.

sgdesign• 15 years ago

Agreed. I can't really think of any use case where a user would need to include a complex drawing with multiple text fields, shapes, colors, etc. just to report a problem.

varikin• 15 years ago

The simple case of sending feedback of just a comment should be simple. Click Wishbox, gives you simple form asking for name, email, and message. Beyond that, I think this is really cool that you could easily add a screenshot with arrows and text explaining the issue.

Overall, I think the UX could be improved, but it has a lot of potential.

ryanwaggoner• 15 years ago

Side note: not sure how, but you apparently somehow broke the ability to zoom in or out on iPhone, so I had to pan back and forth to read this

lazerwalker• 15 years ago

There are obvious advantages to having it be a full-blown tool your startup can implement instead of a Safari plugin, but this reminds me of Coda Notes (http://www.panic.com/blog/2010/06/coda-notes-previe/).

Wishbox Released: An Amazing New Way to Get Feedback from Web Site Visitors

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