Show HN: WebEngage - feedback and short survey widget. Need your inputs

22 18 15 years ago

WebEngage lets you collect feedback contextually on your website. Checkout the tab in action on the right hand side at http://webengage.com. Notice the "attach screenshot ..." feature. We have done it to make UI bug reporting simple. Also, one can build their own feedback form using our form builder.

WebEngage also lets you conduct short, targeted surveys on your site. A quick demo on this page - http://webengage.com/?demo=survey-checkbox.

We moved out of beta 2 days ago and need your inputs on the tool and insights on how to make it better. Do try a realtime demo on your site - http://webengage.com/#demo-tab

Disclosure: I am a co-founder at this company.

rudasn2• 15 years ago

If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are looking for). Also get rid half of the text. Then get rid half of what's left. Try to [s|t]ell me a story. In no more than one line of text, explain what this does and why I will love it.

(sorry for being so direct, but that's me)

Now.... I've been looking for a thing like this for ages! When I was building a JS-heavy app I was constantly worried about how people actually see it, what would happen if just one thing went wrong etc etc. At the time I didn't find any tools that "let the user send a screenshot and some feedback, in one click".

If I may ask, how did you do the screenshot thing? It's not "live" (as in the actual HTML/CSS of the page I am viewing) is it?

avlesh-singh8• 15 years ago

Sure you may rudasn. I agree w/ your feedback on the screenshots. Will get the needful done.

The screenshot feature is as live as it gets. We post the HTML/CSS to our servers in realtime and generate the screenshot for you.

Now, if I may - when do you plan to WebEngage on your sites? :)

joshuacc• 15 years ago

Followup to what rudasn said...

Part of the reason that the text seems so overwhelming is because it isn't well organized. To improve it visually, consider:

1. Increasing the line-height to 1.5 or so for the text to breath.

2. Decreasing the width that any given bit of text spans. 60-70 characters is a good width.

Take a look at http://basecamphq.com/ for examples of both.

avlesh-singh8• 15 years ago

Points taken. Any feedback on the product?

gecco2• 15 years ago

Liked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?

avlesh-singh8• 15 years ago

Glad you liked it. Yes you can. Moving forward, we'll also let you change the text "feedback" in that tab.

gecco2• 15 years ago

Thanks! will try it out on my site and send you the feedback

durga• 15 years ago

Neat service! A few comments: * Put the value prop and the subtext closer to indicate they are related? And set the subtext font size to more readable. * Maybe "Choose a plan" is redundant in the call to action link? * Under the What does Webengage do? It'd be nice to have shorter explanation in larger font so it takes less cognitive load and stands out (which is what you'd want). Disclaimer: I know the founder

avlesh-singh8• 15 years ago

The reason we have those big explanatory text explaining the product was to address documentation. We needed to educate users on the whole targeting capabilities inside our surveys. That said, I know it ain't the best way to do it. Will cut the flab.

Thanks for the feedback.

trusko• 15 years ago

Very cool product. I might sign up.

avlesh-singh8• 15 years ago

Awesome! Thanks a lot. Look forward :)

neilxdsouza• 15 years ago

Interesting! I'm from Mumbai too. Developing an open source survey compiler. Perhaps we could meet up ...

avlesh-singh8• 15 years ago

Sure, we should. Please say hello to avlesh at webklipper dot com

nischalshetty• 15 years ago

I've been using WebEngage on my site and it has helped me many a times when people encounter some problems on the site and they send me feedback along with the screenshot. The screenshot feature helps a lot.

All the best guys :)

molsongolden• 15 years ago

i before e except after c

"Start recieving feedback. "

on the how it works page!

Show HN: WebEngage - feedback and short survey widget. Need your inputs

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