Google OAuth Login Issues

https://status.cloud.google.com/incident/cloud-iam/19001

by derwiki • 7 years ago

118 35 7 years ago

status.cloud.google.com

This kind of thing has the tendency to paralyze my organization. And these outages happen with surprising frequency. Isn't this terribly disruptive to lots of people?

frenchman99• 7 years ago

I don't know about Google, but we've had some issues with our Git hosting service last year. At times, it paralyzed us so much that we had to move to another one, which was not quite as good but more stable at the time.

toomuchtodo4• 7 years ago

Kinda dispels the myth that Google is better at uptime than your own org. Sure they have SREs, sure they have global infrastructure, but they still have outages like everyone else just the same.

shereadsthenews2• 7 years ago

I'm not sure it really dispels it. Isn't it still possible that an in-house IT org would have daily outages of their auth/authz systems?

dekhn3• 7 years ago

ex-SRE here. Of course Google has outages, but it would be crazy to think that nearly any smaller outfit could manage the level of service $GOOG provides.

NikolaeVarius• 7 years ago

Google having outages does not dispel the myth Google is better at uptime than any generic org

manigandham• 7 years ago

The only myth is thinking that outages don't happen. If you look at actual reliability normalized over time, usage and service scale, Google is far better than what any small organization can do.

It only seems like your organization can do better because you're nowhere near the same requirements. Whether this is a valid trade-off by taking on more risk and operational overhead is a judgement call but it rarely works out unless it's a business-critical service that you must control and can afford the resources to do so.

ereyes012• 7 years ago

For me the problem is Google-wide, got kicked off my gmail accounts, and I can't sign in again- get an error telling me to clear cookies and cache (which doesn't help).

Lots of people having the same issue: https://support.google.com/chrome/thread/4399961?hl=en

jwilliams• 7 years ago

In fact it makes it just slightly worse, as deleting cookies potentially logs the user out of other services (some of which require Google).

raxxorrax2• 7 years ago

Google should host backup services in AWS. I like cognito very much, even if it still lacks some features.

c0llision• 7 years ago

I had this problem earlier today too. I was able to sign-in using an incognito window and after a few hours all was back to normal.

ereyes012• 7 years ago

This appears to be working again for me as of a few minutes ago. Thanks to the folks involved in fixing.

EDIT: minutes instead of hours

zelon88• 7 years ago

I couldn't even get to google[.]com for about 5 minutes yesterday.

sethvargo2• 7 years ago

Hey everyone - Seth from Google here. We are aware of this issue and our team is working on it.

chris_wot• 7 years ago

Your dashboard that shows outages doesn't seem to show OAuth. Has caused us some issues working out what's going on in our organization!

aaronharnly2• 7 years ago

Yeah, TIL that https://status.cloud.google.com is the relevant place for login.

sethvargo2• 7 years ago

You can see our outages here: https://status.cloud.google.com/. OAuth is included under "Identity & Security": https://status.cloud.google.com/incident/cloud-iam/19001

aaronharnly2• 7 years ago

Our incident management includes chatops automation that, among other things

- generates a per-incident Google Doc

- opens a per-incident Google Hangout

- pages appropriate people via PagerDuty

During this incident (which affected our customers who use Google to log in), people had difficulty accessing all three (our PagerDuty uses Google Oauth).

This was a good reminder to have alternatives for all crucial incident management services. (We have backup plans in case Slack or our automation scripts are down, but didn’t have backups for Google...)

shhehebehdh• 7 years ago

Good advice. Within Google, they have backups that depend on no production infrastructure. Something as simple as an IRC server that is always running on prem can be invaluable.

ViViDboarder• 7 years ago

Can’t emphasize this enough! Outages will eventually happen, you need to plan for them.

lathiat• 7 years ago

One of canonical’s employees was about to do a fairly important presentation (a few years ago) when our google oath went down. Could no longer load the slides from google docs and the had to make up new ones on the spot.

Google OAuth Login Issues

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