Please review my startup - Questionify

https://news.ycombinator.com/item?id=1747495

by hajrice • 16 years ago

16 15 16 years ago

news.ycombinator.com

I've been tangling with the problem of converting a bunch of emails regarding support(mostly general product questions like "How do I tie in basecamp with ____", etc) and decided to create a product based off my problem. Right now, I'm pretty much looking for early adopters, to help shape the product.

LINK: http://www.questionify.com

hajrice4• 16 years ago

Clickable: http://questionify.com

SHOwnsYou• 16 years ago

Copy and pasted from other thread:

I don't really get it.

If you're help page doesn't cover someones concerns, your application will add it the help page?

I'd be afraid of getting a monstrous help page filled with random one off errors.

Also, if the process is automated, you may get a help page with some slight variant of "I lost my password" 50 times...

hajrice4• 16 years ago

Hmm. I see your point. I'm more oriented towards having a service that takes the pain out of updating pages like these: tatango.com/help or http://community.freshbooks.com/support/

Basically, you get an email from Questionify(which contains the question from the user. Once you respond, we update your help page with that question and your answer).

mike_h• 16 years ago

Can't speak to the usefulness, but I will say two things: 1) the design is very nice and much more polished than what we normally see on HN at this stage, and 2) you may want to do some proofreading of yourself, or get someone else to -- "have you entire support team", "simpelest", some awkward phrasing here and here

pinksoda2• 16 years ago

There is no app configured at that hostname. Perhaps the app owner has renamed it, or you mistyped the URL.

Doesn't work with WWW.

abinoda• 16 years ago

It worked for me, I think he fixed it.

pinksoda2• 16 years ago

Yeah, he did, works for me now too.

mikegreenberg• 16 years ago

Painful typo on the main page under the heading "Reply to questions via email".

"Have _you_ (SIC) entire support team manage your help page without even having to log in and update."

sebg• 16 years ago

Making your logo clickable would help. Otherwise, looking forward to checking it out.

bgraves• 16 years ago

There are quite a few spelling and grammar errors. I found several "proof reading" and "editing" offers on Fiverr.com. Basically get your entire site done for $5 [http://www.fiverr.com/users/meeshdance/gigs/edit-your-writte...]

Here's a few that caught my attention:

1. Typo on "Simpelest way to manage your help page."

2. Typo on "we'll email your team wiht the question title."

z0r• 16 years ago

He could also try http://texttrust.com/

(I helped build this product as a co-op many years ago...)

jnorion• 16 years ago

I think the concept is a really good one... but I'm having a hard time understanding your implementation of it. Maybe you need an interactive example, or maybe you just need step-by-step usage models or something. But if I were going to add this as a service to my site I'd need to have a really clear grasp of what I would be doing on a daily basis to make use of it.

As others have said, the visual appearance of the site is very nice. If the content can match it for polish, I think you'd do well.

hajrice4• 16 years ago

Hey, thanks for the useful input. I sent you an email.

fabiandesimone• 16 years ago

Hey Emil! Glad to see you are giving it a go with Questionify. All the best!

hajrice4• 16 years ago

Thanks Fabian! :)

Please review my startup - Questionify

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