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How we built automated support at Kickstarter

https://kickstarter.engineering/how-we-built-automated-support-f2ea669252f

by selftext • 9 years ago

16 3 9 years ago

KI

kickstarter.engineering

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3

dovdovdov• 9 years ago

macro_name score

preorder_site 1.00

scam_projects 1.00

cc_chargeback 1.00

65827• 9 years ago

I can see why you would want to spend as little time on support as possible (and actually the goal is to improve your internal workflows, which the article spends more time on) when your business model is founded upon taxing scammers 5% and ignoring users.

Sorry for the snide post, I'm just 0/3 now on kickstarter projects. All abandoned for years now, nothing delivered, no recourse, nobody cares, kickstarter aggressively ignores. It's beyond stupid and completely unsustainable.

detaro• 9 years ago

Somehow "Sassy " seems like a weird name for something that's supposedly about "a deep, fundamental empathy with their users"

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