Life of a Ticket

http://nerds.airbnb.com/life-of-a-ticket/

by akerl_ • 11 years ago

13 4 11 years ago

nerds.airbnb.com

Mithaldu• 11 years ago

I don't think it says good things about your company if you brag about your customer support directly after you let things fall through the cracks in the most atrocious manner, like that woman whose account was nuked with no explanation whatsoever.

https://news.ycombinator.com/item?id=10090119

rdancer2• 11 years ago

FWIW, Kelly Kampen, despite the name, is and always has been a rather manly dude https://www.youtube.com/watch?v=H-iHjWvhoek

rdancer2• 11 years ago

Oh, there is an article on HN saying how much shit of a company we are, should we address the problem, or do a puff piece? Let's do a puff piece, and pretend all is A-OK, those silly nerds won't notice!

The problem with this company is that their core proposition is putting lipstick on a pig. No matter how much PR they sling, the fact that they screw their hosts and guests is always gonna surface.

hadeharian• 11 years ago

I've never experienced shittier customer service, but I guess it's cool how they can make a pretty article and exclaim "our shit tastes pretty good, doesn't it?".

Life of a Ticket

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