youkick

Wow. Dozens of people are going to be pissed.

Concept cars are never meant for mass production. They're PR devices intended to show off new technologies and designs.

I bet you could find a TON of software/startup analogs using the same logic.

Ethics aside, Duplex was built to overcome one key constraint: Restaurants are technology laggards.

Yes, booking a reservation with few taps IS easier/more accurate, etc, but that requires restaurants to pay/integrate with those systems.

With Duplex, you can schedule a reservation at ~100% of restaurants, right now, for free.

I think we're seeing a more intense backlash because the core Snapchat product doesn't exist in a vacuum anymore. Instagram has crafted a superior UX for the same use case(s).

My gut says that the redesign is primarily a reaction to Instagram's product, not to meet the "needs" of it's users.