Location: Pleasanton, CA (San Francisco Bay Area) | Open to Remote
Background: 10+ years in Voice AI and conversational platforms. Most recently Senior Technical Lead Engineer at Twilio (7.5 years), specializing in Programmable Voice, SIP/RTP/WebRTC, IVR, STT/TTS pipelines, and enterprise escalation leadership.
What I bring: Deep API debugging and integration experience, LLM evaluation (built EvalKit — a live React/Anthropic API tool for scoring AI customer service conversations), and a track record of reducing escalation resolution time and improving customer outcomes at scale.
Looking for: Senior SE, Solutions Engineer, TAM, or Technical Support Lead roles at AI-first or API-driven companies.
Portfolio: evalkit-eta.vercel.app | github.com/vrushalideo | linkedin.com/in/vrushali-d-6899114