tnycrmb

The default action on our support system (which we did not develop) is to "Reply and Close".

I believe Tender designed it this way because, at least in our experience, 99% of the time after we reply, we never hear from the OP again. So by always closing the discussion after we answer, it keeps our queue clean and lets us clearly see what discussions are still open awaiting our response.

Anyone can always re-open the discussion if they feel they have more to add. It's not meant in any way to try to discourage discussion. We could just delete it if that's what we had wanted to do. :)

Hi, Josh Bryant, co-founder of Droplr.

First, apologies that we didn't meet your expectations in regards to security on our service. Just to be clear, any password-related data or personal information you've sent in Droplr has been over HTTPS. But, we didn't go as far as we should have. We misjudged where usage was falling on the public-private spectrum, and we're ensuring we meet privacy expectations now.

We can see that it's a priority for people, and it's a priority for us. We've already deployed the fix, so ALL drop content should now be served over HTTPS.

We'll work on getting the pages themselves on the d.pr domain served over HTTPS as well and also look into a solution or better documentation for customers using their own custom domain.

Thanks for your patience with us and I hope you can forgive us and give us another shot.

Cheers