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Re: ovh - I've been a customer of dedicated servers for 5+years, and never needed to contact support. Last week I got another new dedicated which shipped with mismatched dimms (the motherboard warns about the problem) and contacted support. A few days goes by and I still have not received an answer, and now I'm scared! This server is not in production yet, but what if I urgently need support on a production server?

What has been your experience with ovh support?

Had the same problem a while ago with our saas product. We receive dozen of requests each week, and except a few exceptions (bigger things that we are already building anyway), most of them are pet peeves and very specific to single customers.

Long story short: we ended up writing our own solution, with a twist. Each week we assign votes to customers, unused votes expires after a while, and quantity of votes is function of customer value and seniority.

Let's be honest: a customer on the free plan or during the trial, that makes tons of request, cannot be weighed the same as a customer which has been with us for 3 years already and is on the biggest plan. A request from the latter is a serious thing for me... a request from the former not so much!