HN user
can you perhaps tell us if everyone - even those with smaller amounts - will be receiving the same consideration? ie should we also be stomping our feet or is it just a matter of patience before you address smaller mistakes?
They will get you the bitcoins (I got mine yesterday afternoon after a promised Friday delivery) the question will be at what price they give them to you.
Bravo Brian re edit#2 - there may be hope for some customer service after all! Is it too much to assume that you will be pushing through the bitcoin credit at today's price instead of the original buy price for all those affected by your "mistake" (your words). I too have had the same problem - albeit on a smaller scale.