rcollazo

Sorry to hear we have not lived up to our promise to you. But I can promise you that we are completely focused on providing an amazing customer experience. It seems we have fallen short with you. Could you please email any relevant details to help@rackspace.com so we can investigate?

We really do believe in offering "Fanatical Support". Mark is a shining example of Rackspace ideals. On behalf of Rackspace, I'd like to offer a sincere apology for your poor experience with us.

I'd like to learn more about your experience with us and figure out how we can improve. Would you mind emailing help@rackspace.com with your details?

Below is the Official Rackspace Response to this thread:

vCPU allocations for next generation cloud servers were adjusted to provide more consistent performance, not to extract more profit. Rackspace is not making any more money per server than before. In fact, we recently reduced the price for 512Mb and 30Gb servers by an average of 30%. We take transparency seriously, so we published an article detailing the changes and explaining the logic behind it which you can read here: http://www.rackspace.com/knowledge_center/whitepaper/cpu-in-....

Erik Carlin, director of product management put it this way “"Our goal is to find the sweet spot that maximizes price performance while still providing a consistent experience." Customers with larger flavors are experiencing higher and more consistent performance with next generation cloud servers. Depending on the load running at a given time in neighbor instances, performance can be higher for small instances too. We are working with a third party on benchmarks which we expect to publish in the next few weeks.

We plan on deploying PHP 5.3 to Rackspace Cloud Sites before the end of March. If you have any questions, please email help at rackspace dot com.