Heroku's AWS outage post-mortem 15 years ago
Heroku has no SLA
railsguy1
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Heroku has no SLA
You're going to complain about a refund of what, ~ $22, from a service with no SLA for a site in 'private beta'?
You must think pretty highly of your app. Why don't you take it out of 'private beta' and let the rest of us look at it?