HN user
They are getting a lot of traffic from the tjournal.ru domain looking at the stats. They seem to host a Russian article explaining how to download Wikipedia, expecting it soon to be blocked. You can see HTTP Referrals here: https://stats.kiwix.org/index.php?module=CoreHome&action=ind...
There are several services that offer exactly this for 6-20 cents per verification, with a wide variety of numbers and geos, VOIP or Real ATT/Verizon Mobile etc, and easy to use API's.
Any app owner can deny that happened and charge you again next month.
Because if Google has a change of heart, GCP is gone, like many of it's other services.
You definitely did the right thing to get an urgent response. It's a shame you had to, but in your position I would do the same. Glad you've got it sorted, and it seems like you have some great suggestions in the thread to avoid this in future and have some contacts to help you out.
In my case, we sent over a ticket to port a number between accounts, and they ended up deleting our entire account, numbers, and all recordings and logs. They admitted it they made a mistake and processed the wrong ticket, but also flat out told us they couldn't recover anything. We were instructed to make a new account and they gave us our numbers back, but all our audio recordings, call logs, sms history etc was gone, all our SIDs, number ID's etc were different.
We have all screwed up, but we try to put things right. With Twilio it seems if they screw up, it's easier to leave you unhappy than do anything to fix it, unless you post on HN it seems.
Plivo is cheaper for phone numbers, free incoming SMS, and cheaper to send SMS.
Looks like a great product and I've signed up. One thing from your FAQ Page: You list Kagi as using significantly less CO2 than Google and Bing. Since Kagi is scraping both Google+Bing - wouldn't the Kagi CO2 total of each search be Google+Bing+Other Sources+Kagi?
They only have people like Greg reaching out to you when your problem is posted on HN. They would have continued to ignore you had you not had the same reaction on HN. They've screwed up big time with us in the past and Greg wasn't reaching out.
Twilio deleted our account, phone numbers and thousands of audio recordings after we sent them a request to port a single number to a different account. Support admitted it was a mistake on their end but insisted there was nothing they could do except have us open a new account, and they could try and restore any unreleased numbers back.
All data was lost, number ID's, account ID's all completely different. It took us a LOT of dev hours to update everything, whilst losing some of our customers. Twilio is cheap, fun and dev friendly until they mess up, then you're on your own.
We asked for a phone number transfer to another Twilio account, and the support rep took the wrong action by mistake.
He wiped our entire account, causing us to lose tens of thousands of recordings, logs etc. We were told sorry, no way to recover them - only the underlying phone numbers.
It's cheap, but I'd never trust them again.