lukefischer

No, we weren’t afraid of a negative comment at SkyFi…we are focused on customer feedback and making things better. We treat everyone as if they were Carmack. If you read the whole thread he was still critical of our product and it wasn’t all roses and sunshine.

I think that’s a big generalization and depends on the company of course. I made a point at SkyFi about treating every customer as if they were Carmack

Yeah they were. We are writing a blog about it so everyone knows.

We took Action right away. I think many companies wouldn’t have aces as fast. Not everyone gets it

Good feedback, trying to condense all the info is tough but will obviously evolve. Pretty awesome to think this is our worst version and will only get better from here.

Got it, thanks IanCal

We clearly list our pricing on the app and our website and are the first to do that. On the website we display our pricing. When in the app you constantly see the pricing very clearly...if you desire a 5km2 area you'll see that price, 6km2 you'll see that price, etc etc. The fact that we've created an application that allows infinite variability on size of the image requested with multiple sensor types there is no way to list pricing for every scenario. I'd like to know more about what you'd like to see to make it simpler as we are always striving for perfection.

What were you trying to use it for? Happy to give a full refund if you didn't get what you wanted. Email or chat with our customer support and give them the details.

This is our first entry to the market, agree it's not ideal you can't get it but working on amping up supply as quick as we can.

Well with SAR you can get moisture content of soil which can help with crop yields. Right now third parties do this for ag work but our goal is to have integrated analytics cause really a farmer doesn't care about the imagery he or she cares about crop yields...that's what we are solving for.

Drones are great, hard to scale and provide value to the masses that don't have drones though

Every country is different. NOAA regulates this for US based sensors for the commercial sector. More regulation is coming eventually just like every other emerging industry

Really depends on the use cases but I understand. You can adjust cloud settings in the advanced tab, by default its 20%. You could go down to 0%. We won't charge you if the clouds are above what you specify.

Excellent thoughts! Once more supply comes then there is obviously more consumer optionality (time of a break in). We test internally on ordering a New Image via tasking a satellite (aka pass prediction) but I'm not willing to release it to the wild until its reliable and a magical experience. We aren't there yet.

Speed of delivery is extremely important. Again, more supply means better speed and future tech will enable downloads faster.

Copy all on multispectral and will put that into the pipe to clear up re: bands

Exclusivity pricing is interesting and what we talk about a lot. It's a tougher problem because you may buy that image from us from a specific provider but then another provider could take the same exact image and it's not unique anymore. Regardless, will work on it and if there is enough demand then I'm all about it.

That's the goal...we have some interesting partnerships and a partner of ours is Albedo- 10cm resolution. A lot of our work deals with negotations to get them to believe the mission. Most have incentive to keep selling to the Govt, which I totally understand.

Another use great use case! Using thermal cameras in the future would also allow you to see through some of the vegetation. Search and rescue is a great area to enhance since it's all about speed.

A frequent comment we get is "there's no consumer market cause it's been tried before"...false. Of course there has not been a consumer adoption because you have to buy huge chunks of earth, enter a contract for 5-6 figures, and the whole process takes months and months. Previous business model before we started was like Uber saying, "contact sales if you want a ride and they'll get you a custom quote for the year with a minimum price of $10,000". Uber would've lasted a couple weeks with that mindset. So why has the EO industry persisted, cause there has been no other options and the Govt has been the largest spender.

its a backwards system and then when you combine sales teams that are commission based how can anyone realistically expect to get a fair price when a human's pay is based on getting as high a price as possible

really depends on the use case and for some reasons Google Earth is just fine

we could talk all day about use cases...trading, agriculture, real estate, insurance, curiosity, reporting, etc etc etc

kind of true but it's also orbit positioning VLEO can have much better image quality than LEO if comparing apples to apples. There is a cost and that cost is atmospheric friction and energy use which can degrade the satellite faster

its a great resource. more options the better with varying resolutions and sensor types

We have a couple drone partners...I'm a big drone fan (ran the experiment while at Uber Elevate) and want to have every drone hobbyist be able to upload their data and get paid (probably a small chunk but size based) as long as it can be geo rectified

Off nadir is something in the roadmap. This was our first baby step in launching last week. It's trick to sell imagery...you can sell the derivative works so let me do some more clarification on the t-shirt idea...i like it and would buy one!

just submitted the design change to go back to the regular cursor...thought we were being cool, guess not lol

no, not just a reseller. resellers are just a sales channel and don't negotiate on process or price on behalf of the customer. we do

we have drone partnerships, airplane, stratospheric balloons, etc and are just STARTING with satellites. Drone imagery is better but a problem of scale but we are trying to solve that. Think of it not as photos but more so of data....we could never list the complete use cases here because there are so many

we are STARTING with satellite imagery. drones, airplanes, stratospheric balloons are all in our partnerships. also partnering with analytic companies.

anytime you hear "custom quote" it means a sales person is try to maximize his or her value out of you

We got the feedback on the cursor. Changing it back as I type, lol. Message received :)