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kova12

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They want to shut down our right to be heard in the first place.

there's no such right, never been. Just because one has a right to speak, doesn't make it an obligation for others to listen

I used to work in IT in a large corporation back in the days. Amount of work necessary to procure software was so staggering, that any alternative "creative solution" would be much more preferable. And the worst thing is that the cheap software was the one that suffered most. The gazillion-dollar CISCO upgrade was no problem, it's already gazillion dollars. But to get $10 email shareware license one would spend many work-hours of many people, so who's gonna do it.

I would applaud if FCC goes even further, and bans the robots from use in any business, which is required to accept calls

For example: government forces me to have health insurance, and health insurance is unable to satisfy my needs online - DON'T FORCE ME TALK TO YOUR ROBOTS. These don't typically recognize my voice, and frankly speaking "How can we help you? You can say anything" sounds like an insult to me. Many of the businesses don't even offer touch-tone navigation anymore. It used to be that "Say blablabla, blablabla, or blablabla" meant you could use "1", "2", or "3" respectively, but now even that is no longer working in many cases.

Hire f*ng human, or don't offer phone line at all.

No P&L, no cost/reward analysis, no numbers at all. Just emotional "omg need more green". Have the author ever torn down a single parking lot? Doesn't look like that to me. Why is this article even on HN at all?

This is a pretty slippery slope you are getting on. Hiring a subcontractor is common business practice for many purposes. What you are proposing will essentially make anybody a criminal, because there's always a way to second guess one's intentions.

What your point is however illustrating is how wrong the union legislation is. It's essentially forcing free people into organization they didn't choose. I'm not questioning the usefulness of trade unions in old days of industrialization, but now those just became cancers that suck out resources from businesses and consumers

There are human beings who are of remarkably agile intellect yet stupid, and others who are intellectually quite dull yet anything but stupid.

Curiously, this also matches my observation. I was and still am quite puzzled as to why that is

That's the thing that pisses me off. If someone talks to me and I can remember it in my head, there is already a recording. Putting this recording on tape only makes it more accurate. It doesn't change the nature that recollection in one form or another has been made. So the real effect is when there is a dispute, the evidence which could otherwise be solid, becomes instead a "he said, she said" type of evidence and justice instead of being precise becomes a flip of a coin