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joanna

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Another important thing to remember when comparing non-profits and companies is the power of the customer. Companies go bankrupt because the customer has the power to discontinue their patronage if they deliver a product or service poorly (unless there are anticompetitive practices in play - ahem comcast). However, in the non-profit world the recipient of the service or products has very little power to motivate a market. Those who contribute money to non-profits could theoretically be this force, but does someone who wants to invest in reducing malaria really have to invest in understanding the health metrics and do this assessment with each investment? I don't think that is a permanent solution either. No doubt feedback and accountability are vital to making non-profts more successful, but let's challenge ourselves to think of a more systematic way to implement this type of change rather than summing with measurement is needed.