HN user
Thank you for your feedback. We work very hard not to bombard the community with messages and actively work to balance our marketing, information, education and operational emails.
The 5 emails per seven day limit is not something we expect to ever utilize but allows for flexibility in our communication strategy.
Hi, thank you for bringing this to our attention. If you wouldn't mind getting in touch with Mitchell (commented below) or myself at jennifer [at] gitlab [.] com, we can look at your particular situation.
To share a little background, our marketing automation system does have a limit to the number of emails a person can receive: max of 2 per day; 5 per seven days; and no limit to operational emails. Operational emails are things like a signup confirmation, EE trial license key & initial download instruction.
There are a certain periods of time that have the potential to create a "perfect storm" of emails to be sent/received in short succession.
Example of "perfect storm": If a person signs up for GitLab and download an EE trial the day or two before the bi-weekly newsletter email is sent, they could receive 3 operational emails and 1 marketing email in the first 24 hours.
Please let me know if you have additional questions or if I can explain something more clearly.