Complaint-Driven Development 12 years ago
The only thing I've ever seen work is getting down deep and dirty in the trenches with your users, communicating with them and cultivating relationships. That's how you suss out the rare 10% of community feedback that is amazing and transformative.
This is simple but practical advice I think far too many people ignore. You've inspired me with this article. Glad to see you've been successful from it!