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itsjamesmurray

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My team wrote about this same phenomenon in marketing: https://www.behindthecmo.com/p/the-seniorification-of-market...

Its a double edged sword too. I see it in my biz -- its easier to spend 40 hours training a model how to do things the way we like rather than hire someone junior and spend a month+ on onboarding. We are noticing hitting a wall to a certain point with clients still wanting to talk to a real person, but I can see that changing in the next ~5 years. Zero idea what happens to those junior folks that used to get trained (me being one that sat through a 3mo onboarding program!).