2008: "The UK-based IT department of the fifth largest bank continues to dwindle as more jobs go overseas... This round of cuts, starting in June and lasting 12 months, involves up to 250 permanent IT roles and 200 contractors from the bank's technical delivery division, responsible for software development and design." [1]
2018: "Timeline of trouble: how the TSB IT meltdown unfolded". [2]
It's probably more complicated than that, but perhaps not much more complicated.
[1] https://www.itpro.co.uk/197982/lloyds-tsb-cuts-more-uk-it-jo... [2] https://www.theguardian.com/business/2018/jun/06/timeline-of...