The Importance of Unimportant People - Why Everyone Is Important 18 years ago
Question: What can a sincere smile, a kind word, and a friendly ear get you?
Answer: Plenty.
I like the sentiment of this post, but as someone who has traveled a great deal on business, it is easier said than done.
Even so, I too have gotten my share of car upgrades and free airline drinks by taking the time to talk and listen to some hardworking, often overlooked people. The toughest part for me was finding the energy to 'care enough' to enter into such conversations.