HN user

gnufoo

3 karma
Posts0
Comments5
View on HN
No posts found.

I’m an Invoiceable customer who ended up at Invoicely when they forced the migration upon us. Apart from the obvious issue with ripping off Hiveage (which I have commented on elsewhere), the way they handled the move was also horrendous.

There was no communication whatsoever about moving to a new system: I only got to know about the need to adopt this new tool when I tried to log in and was redirected to the new site. The data import process was buggy and I ended up with inaccurate reports.

I stumbled on Hiveage when I was looking for alternatives. What a surprise that was.

I’ve been a lurker for some time but had to comment on this one, as I too got shafted by Invoiceable/Invoicely. More troubling is how something more than an update is happening here - they seem to have actually ripped off another invoicing service when coming up with the new product.

I upgraded a couple of months ago to have a custom domain and remove Invoiceable branding, and didn’t even receive an email about this move. Yesterday I visited the Invoiceable site and landed at Invoicely: that’s when I learned that I had to migrate!

Apart from this total lack of communication, we have been given just one week to move everything over to the new platform - a major hassle when I have an actual business to run. Their support hasn’t been of much help either: they seem to have mastered the art of stonewalling.

I have no desire to throw money at people who don’t value me as a customer. But more importantly, I can’t trust my financial data with a company that seems to have shamelessly ripped off a competing product (Hiveage - http://www.hiveage.com). Just look at the UIs of Hiveage and the new Invoicely and you’ll see what I’m talking about.