The implication of “Consumers are far better now than they were” is that they are better, because of the App Store. This is false, completely illogical, and a straw man argument (as no one suggest users of tech have it worse in 2019 then 2005). Consumers are better off now, because technology has gotten better, not because App Stores have made things better. App Stores have actively caused harm to the consumers through lock in and through a compression of imagination amongst end users of how much better things could be.
You’re also factually incorrect about “a small elite had access to the internet”. That may have been true in the 80s, but by 2000 usage was at 50% and climbed to 75% by 2010. I mean the dot com boom was predicated on wide user adoption, so I don’t even know why you would even think that stat made inuitive sense.