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gehar

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What do you call someone (like, say Jenny McCarthy), who honestly deludes herself into a position where their lies are both harmful and profitable? Does it matter what they really think?

We are who we pretend to be.

No, honest rudeness is better than dishonest politeness. It wastes less time, for one, and sends a clear message that you will be happier elsewhere.

Sorry, that's completely backwards.

Zappos can do it because they have HUGE profit margins on luxury/unique products, and those margins pay for customer service.

Whereas AA can't because they have negligible profit margins on a completely price-sensitive hightly competitive landscape

I learned recently that some companies will offer to waive accrued finance charges to get you off the phone, as part of the robo-system before the human agents answer.

I assume that in this case, they can afford to do so because the finance charges were fraudulent in the first place (Hello, GAP)

You could make the same non-sensical argument against insurance companies in the US, or a symmetrical argument about providers torturing patients to run up the bills for more procedures.

Or you could stop trolling.

> For six years, our weekends were visits to grandpa--never much of anything else.

Playing football or going to Disney World or whatever sounds like it would be more fun than sitting at home giving comfort, for sure, but being together is the main thing. You did good, which is the best anyone can do, and earned the respect and admiration of your peers.

I'm sorry for your loss.

Medical technology is not yet at a state (and probably never will be) where we have foresight and skill to balance pain relief and life protection in the face of all the ways a body can succumb. Every choice is a gamble. There is still much to improve.

At the end of life, a body is wastage, and gives no one pleasure or comfort. Don't let that overshadow everything before.

May the memory of your mother's many years be a blessing for always, as your love for her comforted her for as long as she was conscious.

Coffee meetings 13 years ago

No no no no. Take people seriously on the Internet, at face value, and eventually people will realize that sarcasm doesn't work and will stop using it.

Coffee meetings 13 years ago

Good (if rare) example of why it is not appropriate to take information provided for one purpose (payment authorization) and use it for another purpose (general communication).

The same restraint should apply to dumping my payment information into spam marketing databases.