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fourgone

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Great feedback on feedback. I'm a Beeminder customer and I can confirm that support really does run the way the author describes.

My general rule on contacting customer support: Don't.

Perhaps like Joel's Rules for software companies, there should be some kind of customer service certification. Oh well, I can dream, can't I?

See also: http://xkcd.com/806/

I would rather see confirmation from Apple (doubtful) or developers who have successfully submitted apps to the App Store.