explorerjenny

If you remember the reference, I would love to read it!!

Thanks for the link - there are some really interesting comments!

Thanks for using the word "awesome" in combination with my graphics! Nice to hear :-) I did these graphics with (Adobe) Illustrator. Usually I make a rough sketch first, scan it, import it into Illustrator and start to rebuild it as a vector graphic.

Wow, that sounds like a complete UX disaster!!! In Germany we also have machines where you can’t get cash, but each machine usually has a sign that tells you what you can do with it and they also have different keyboards.

Of course this is a user flow that happens as well. But I think way more often people are really focused on holding the money in their hands.

I just learned (thanks to James Arlen who commented directly under the blogpost), that Flow B was really useful when ATMs first showed up in the mid-80s, because people mostly made more than one transaction. They quite often made deposits and a withdrawal within one process and for each action the machine had to read the card. Therefore, it made sense that the machine kept the card till the moment when every single action was finished. But this isn’t a common pattern any longer and the flow should change in a way that makes more sense nowadays.