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INTERCOM | Dublin (Ireland), London (UK) and San Francisco (USA) Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

Intercom builds a suite of messaging-first products and we ship fast. We're hiring engineers in Dublin, SF and London to work on our product and build message delivery rules and composer, our app framework or our database models and user storage, to name a few.

- SENIOR SOFTWARE ENGINEER (LONDON): https://grnh.se/c74cceec1

- ENGINEERING MANAGER (MOBILE SYSTEMS) (DUBLIN): https://grnh.se/531c68d01

- PRINCIPAL SOFTWARE ENGINEER (SF) https://grnh.se/f44555431 Our teams in San Francisco build and maintain our Messenger (our flagship product) our go-to-market expertise, and our on-boarding experiences, ensuring new customers are set up for success when they start using Intercom. Principal engineers are our strongest technical leaders, and work on our hardest problems. They work as force multipliers for teams of engineers and provide engineering org wide leadership

- SENIOR SYSTEMS ENGINEER (DEVOPS) (DUBLIN) https://grnh.se/8bfba8f41 Our devops and security teams are busy ensuring scalability and security of our infrastructure.

ABOUT US: We're a $1.3+ billion company, nearly 600 people and over 25k+ customers including Microsoft, Spotify, Stripe, Airbnb, Hootsuite, Yahoo, and over 500M monthly conversations sent on our platform reaching over a billion people worldwide.

TECH: Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React.

Questions? Want a chat? Get in touch at ewa@intercom.com or check out our blog: https://www.intercom.com/blog/category/engineering/

INTERCOM | Dublin (Ireland), London (UK) and San Francisco (USA) Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

- DIRECTOR, ENGINEERING (SF) https://grnh.se/3bf2fb671

We are looking for a Director of Engineering to join our team in San Francisco. This person will lead a group of high-performing teams that fuel our growth. The teams include expertise on everything from the client-side technologies used to build our public-facing sites, to the systems that power our Marketing, Sales, and Finance teams' interactions with our customers, to the experience that guides our customers from discovering our products through our purchase flow.

- PRINCIPAL SOFTWARE ENGINEER (SF) https://grnh.se/f44555431

Principal engineers are our strongest technical leaders, and work on our hardest problems. They work as force multipliers for teams of engineers and provide engineering org wide leadership.

- SENIOR SYSTEMS ENGINEER (DEVOPS) (DUB) https://grnh.se/8bfba8f41

We're also hiring engineers in Dublin and London to work on our product and build message delivery rules and composer, our app framework or our database models and user storage, to name a few. Our devops and security teams are busy ensuring scalability and security of our infrastructure.

ABOUT US: We're a $1.3+ billion company, nearly 600 people and over 25k+ customers including Microsoft, Spotify, Stripe, Airbnb, Hootsuite, Yahoo, and over 500M monthly conversations sent on our platform reaching over a billion people worldwide.

TECH: Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React.

Questions? Want a chat? Get in touch at ewa@intercom.com or check out our blog: https://www.intercom.com/blog/category/engineering/

INTERCOM | Dublin (Ireland), London (UK) and San Francisco (USA) Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

- PRINCIPAL SOFTWARE ENGINEER (SF and LONDON) https://grnh.se/f44555431

Intercom builds a suite of messaging-first products and we ship fast. We are looking for Principal Engineers in our San Francisco and London offices, to lead groups of high-performing teams that fuel our growth. Our teams in San Francisco build and maintain our Messenger (our flagship product) our go-to-market expertise, and our on-boarding experiences, ensuring new customers are set up for success when they start using Intercom. Principal engineers are our strongest technical leaders, and work on our hardest problems. They work as force multipliers for teams of engineers and provide engineering org wide leadership

- SENIOR iOS DEVELOPER (SF) https://grnh.se/aa571fb41

We are looking for experienced iOS engineers to lead the development of our iOS Messenger SDK and drive the team’s most challenging and high-priority mobile engineering work. Millions of people use Intercom’s mobile SDKs to talk to businesses. We created the first in-app messenger in 2011, and today our messenger touches over 1 billion unique people. This is an opportunity to fundamentally shape how businesses interact with customers across the world.

- SYSTEMS ENGINEER (DEVOPS) (DUB) https://grnh.se/8bfba8f41

- SENIOR SECURITY ENGINEER (DUB) https://grnh.se/8cbb6f751

We're also hiring engineers in Dublin and London to work on our product and build message delivery rules and composer, our app framework or our database models and user storage, to name a few. Our devops and security teams are busy ensuring scalability and security of our infrastructure.

ABOUT US: We're a $1.3+ billion company, nearly 600 people and over 25k+ customers including Microsoft, Spotify, Stripe, Airbnb, Hootsuite, Yahoo, and over 500M monthly conversations sent on our platform reaching over a billion people worldwide.

TECH: Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React.

Questions? Want a chat? Get in touch at ewa@intercom.com or check out our blog: https://www.intercom.com/blog/category/engineering/

INTERCOM | Dublin (Ireland), London (UK) and San Francisco (USA) Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

- SENIOR SOFTWARE ENGINEER https://grnh.se/df1addcd1

- SYSTEMS ENGINEER (DEVOPS) https://grnh.se/8bfba8f41

- SENIOR SECURITY ENGINEER: https://grnh.se/8cbb6f751

- PRINCIPAL SOFTWARE ENGINEER https://grnh.se/f44555431

Intercom builds a suite of messaging-first products and we ship fast. We are looking for a Principal Engineer to lead a group of high-performing teams that fuel our growth. Our teams in San Francisco build and maintain our Messenger (our flagship product) our go-to-market expertise, and our on-boarding experiences, ensuring new customers are set up for success when they start using Intercom. In terms of technology, we’re not prescriptive, though we have established patterns that have served us well as we’ve scaled to billions of requests per month.

We're also hiring engineers in Dublin and London to work on our product and build message delivery rules and composer, our app framework or our database models and user storage, to name a few. Our devops and security teams are busy ensuring scalability and security of our infrastructure.

ABOUT US: We're a $1.3+ billion company, nearly 600 people and over 25k+ customers including Microsoft, Spotify, Stripe, Airbnb, Hootsuite, Yahoo, and over 500M monthly conversations sent on our platform reaching over a billion people worldwide.

TECH: Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React.

Questions? Want a chat? Get in touch at ewa@intercom.com or check out our blog: https://www.intercom.com/blog/category/engineering/

Intercom | Dublin, Ireland or London, UK Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

- SENIOR SOFTWARE ENGINEER https://grnh.se/df1addcd1

- SYSTEMS ENGINEER (DEVOPS) https://grnh.se/8bfba8f41

- SENIOR RUBY ON RAILS ENGINEER https://grnh.se/f41039ce1

Intercom ships fast and we're looking for a key Ruby on Rails productivity enabler for all Engineering teams. We're also hiring engineers to work on our product teams, building the core features of Intercom. You could be working on message delivery rules and composer, our app framework or our database models and user storage, to name a few.

ABOUT US: We're a $1.3+ billion company, nearly 600 people and over 25k+ customers including Microsoft, Spotify, Stripe, Airbnb, Hootsuite, Yahoo, and over 500M monthly conversations sent on our platform reaching over a billion people worldwide.

BENEFITS: Relocation, work permit, competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React. We have API and integration clients for Ruby / Rails, Java, PHP, Node, Go, and .NET. We like to buy the best tools and services where available but will build our own when we need to—we use an in-house continuous deployment service and built our own lightweight project management tooling.

Get in touch at ewa@intercom.com

Intercom | Dublin, Ireland or London, UK Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

SOFTWARE ENGINEER (Experienced) https://grnh.se/89980b421

SYSTEMS ENGINEER (SRE) https://grnh.se/8bfba8f41

WHAT: Millions of end users communicate with businesses via Intercom every day. As our communications platform expands, we’re facing many exciting scaling challenges and building holistic roadmaps where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

BENEFITS: Relocation, work permit, competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React. We have API and integration clients for Ruby / Rails, Java, PHP, Node, Go, and .NET. We like to buy the best tools and services where available but will build our own when we need to—we use an in-house continuous deployment service and built our own lightweight project management tooling.

Questions? Email me at ewa@intercom.com

Intercom | Dublin, Ireland or London, UK Full Time | ONSITE | SaaS | https://www.intercom.com/careers/

SOFTWARE ENGINEER (Experienced) https://grnh.se/89980b421

SYSTEMS ENGINEER (SRE) https://grnh.se/8bfba8f41

WHAT: Millions of end users communicate with businesses via Intercom every day. As our communications platform expands, we’re facing many exciting scaling challenges and building holistic roadmaps where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React. We have API and integration clients for Ruby / Rails, Java, PHP, Node, Go, and .NET. We like to buy the best tools and services where available but will build our own when we need to—we use an in-house continuous deployment service and built our own lightweight project management tooling.

Questions? Email me at ewa@intercom.com

Intercom | Dublin, Ireland or London, UK | SOFTWARE ENGINEER (Experienced) https://grnh.se/89980b421 Full Time | ONSITE | SaaS

WHAT: Millions of end users communicate with businesses via Intercom every day. As our communications platform expands, we’re facing many exciting scaling challenges and building holistic roadmaps where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

ROLE: You'll be a product engineer at Intercom - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. We want you to contribute to our product roadmap and provide technical mentorship to other engineers.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React. We have API and integration clients for Ruby / Rails, Java, PHP, Node, Go, and .NET. We like to buy the best tools and services where available but will build our own when we need to—we use an in-house continuous deployment service and built our own lightweight project management tooling.

How we work and where to apply: https://www.intercom.com/careers/

Or you can email me directly :) ewa@intercom.com

Intercom | Dublin, Ireland | SOFTWARE ENGINEER (Experienced) https://grnh.se/89980b421 Full Time | ONSITE | SaaS

WHAT: We enable internet businesses to connect to their customers as humans. As our communications platform expands, we’re facing many exciting scaling challenges and building holistic roadmaps where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

ROLE: You'll be a product engineer at Intercom - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You will be able to see the impact of your work on millions of users that send messages via Intercom on a daily basis. We want you to contribute to our product roadmap and provide technical mentorship to other engineers.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL, MongoDB and Amazon’s DynamoDB for most of our storage. Our web messenger is built on React. We have API and integration clients for Ruby / Rails, Java, PHP, Node, Go, and .NET. We like to buy the best tools and services where available but will build our own when we need to—we use an in-house continuous deployment service and built our own lightweight project management tooling.

How we work and where to apply: https://www.intercom.com/careers/

Or you can email me directly :) ewa@intercom.com

Intercom | Dublin, Ireland | DATA ENGINEER https://grnh.se/eqx4ebwi1 Full Time | ONSITE | SaaS

WHAT: Intercom is a creative company genuinely helping internet businesses connect to their customers as humans. Our teams are made up of ambitious people who take a humble approach to work. We solve problems, celebrate successes, and learn. Together. We want you to know that if you aren’t afraid to be a little scrappy and make your mark with us, we want you, too.

ROLE: Join our expanding team in Dublin as a Data Engineer to design, build and operate data pipelines that scale with the growing velocity and volume of our data. Using batch and stream processing technologies (e.g. Hadoop/Hive/Spark/Kafka) and Python, we’re building a highly configurable data platform, enabling our partners to self-serve.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We run a forks of Apache Airflow and Superset for data processing.

How we work and where to apply: https://www.intercom.com/careers/

Or you can email me directly :) ewa@intercom.com

Intercom | Dublin, Ireland | MANAGER, ENGINEERING http://grnh.se/xlmvsn1 | SOFTWARE ENGINEER http://grnh.se/hkso711 | SUPPORT ENGINEER http://grnh.se/gy1qms1 |

Full Time | ONSITE | SaaS | Startup

WHAT: Intercom is a creative company genuinely helping internet businesses connect to their customers as humans. Our teams are made up of ambitious people who take a humble approach to work. We solve problems, celebrate successes, and learn. Together.

At six years old, we have built our organization on a solid foundation with no plans to sell out. But in those years, our processes have often been, and sometimes continue to be, unstructured. We are both well established and a work in progress.

We want you to know, whether you build, market, sell or support product, that if you aren’t afraid to be a little scrappy and make your mark with us, we want you, too.

ROLES: We are looking for experienced engineers to join our team in Dublin. Continuous deployment keeps us focused on incremental releases.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend.

How we work and where to apply: https://www.intercom.com/careers/

Or you can email me directly :) ewa@intercom.com

Intercom | Dublin, Ireland and London, UK | SOFTWARE ENGINEERING MANAGER | SENIOR SOFTWARE ENGINEER | SUPPORT ENGINEER | Full Time | ONSITE | SaaS | Startup

WHAT: We’re on a mission to make business communication personal. As one of the top 5 fastest growing software companies of our generation, we grew from $1-50M in ARR in three years and more than 17,000 businesses use Intercom to connect with a billion people worldwide. We have over 300 employees between San Francisco, Chicago, Dublin and London.

ROLES: We are looking for experienced engineers to join our teams in Dublin and London to build a world-class SaaS product. Continuous deployment keeps us focused on incremental releases.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, public transport and gym covered.

Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend.

How we work and where to apply: https://www.intercom.io/careers/

Or you can email me directly :) ewa@intercom.io

Check out what we shipped last year: https://blog.intercom.com/what-we-shipped-2016-year-in-revie...

Also hiring for Support Engineers (very technical and hands-on role where you'll be troubleshooting Ruby and JavaScript).

Intercom | Dublin, Ireland | SOFTWARE ENGINEERING MANAGER | SENIOR SOFTWARE ENGINEER | SUPPORT ENGINEER | Full Time | ONSITE

WHAT: Software-as-a-Service, customer communication platform. We are one of the top 5 fastest growing software companies of our generation: late last year we passed 100,000 monthly active users of our products. And we grew from $1-50M in ARR in three years. The majority of our leadership team are former (Ex-Google/Facebook & Amazon) from all over the world.

ROLES: We are looking for experienced engineers to join our team in Dublin and work directly with a product, design, and engineering teams, building a world-class SaaS product. Continuous deployment keeps us focused on incremental releases.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, paid parental leave, public transport and gym covered. Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend.

How we work and where to apply: https://www.intercom.io/careers/

Also hiring for Support Engineer (very technical and hands-on role where you'll be troubleshooting Ruby and JavaScript): http://grnh.se/p724mb1

Intercom | Dublin, Ireland | SOFTWARE ENGINEERING MANAGER | SENIOR SOFTWARE ENGINEER | SUPPORT ENGINEER | Full Time | ONSITE

WHAT: Software-as-a-Service, customer communication platform.

We are one of the top 5 fastest growing software companies of our generation: late last year we passed 100,000 monthly active users of our products. And we grew from $1-50M in ARR in three years. The majority of our leadership team are former (Ex-Google/Facebook & Amazon) from all over the world.

ROLE: We are looking for experienced engineers to join our team in Dublin and work directly with a product, design, and engineering teams, building a world-class SaaS product. Continuous deployment keeps us focused on incremental releases.

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, open vacation policy, paid parental leave, public transport and gym covered. Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend.

How we work and where to apply: https://www.intercom.io/careers/

Also hiring for Support Engineer (very technical and hands-on role where you'll be troubleshooting Ruby and JavaScript): http://grnh.se/p724mb1

Intercom | Dublin, Ireland | ENGINEERING MANAGER | SOFTWARE ENGINEER | SUPPORT ENGINEER | Full Time | ONSITE

WHAT: Software-as-a-Service, customer communication platform. Intercom is one of the top 5 fastest growing software companies of our generation. If you haven't heard about us yet, we are the first Irish tech start up of it's kind to rapidly grow and take Europe and USA by storm and we have only just began!

ROLE: Want to write code, define product vision & manage a team? We are looking for an Engineering Manager in Dublin. You’ll work directly with a product, design, and engineering team who’ve worked in places such as Amazon, Facebook, Google, Apple and Zendesk. And best of all, be early enough to hold a leadership position where you have a high impact role in our success over the coming years. Apply here: http://grnh.se/1tlsfw

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, unlimited holidays, paid parental leave, public transport and gym covered. Hiring process consists of tech test, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB. We don’t need you to be familiar with any of these technologies to work with us. Great people are effective and learn what we use quickly (or introduce us to better ways of working).

How we work: https://www.intercom.io/careers/engineering

Also hiring for Product Engineers: http://grnh.se/hkso711, Lead Data Engineer: http://grnh.se/h8qa7l and Support Engineer: http://grnh.se/8k2xe61

Intercom | Dublin, Ireland | ENGINEERING MANAGER | Full Time | ONSITE

WHAT: Software-as-a-Service, customer communication platform. Intercom is one of the fastest growing software companies of our generation.

ROLE: Want to write code, define product vision & manage a team? We are looking for an Engineering Manager in Dublin. You’ll work directly with a product, design, and engineering team who’ve worked in places such as Amazon, Facebook, Google, Apple and Zendesk. And best of all, be early enough to hold a leadership position where you have a high impact role in our success over the coming years. Apply here: http://grnh.se/1tlsfw

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, unlimited holidays, paid parental leave, public transport and gym covered. Hiring process consists of email exercise, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB. We don’t need you to be familiar with any of these technologies to work with us. Great people are effective and learn what we use quickly (or introduce us to better ways of working).

How we work: https://www.intercom.io/careers/engineering

Also hiring for Product Engineers: http://grnh.se/w7e5gh1, Lead Data Engineer: http://grnh.se/h8qa7l and Support Engineer: http://grnh.se/8k2xe61

Intercom | Dublin, Ireland | ENGINEERING MANAGER | Full Time | ONSITE

WHAT: Software-as-a-Service, customer communication platform. Intercom is one of the fastest growing software companies of our generation.

ROLE: Want to write code, define product vision & manage a team? We are looking for an Engineering Manager in Dublin. You’ll work directly with a product, design, and engineering team who’ve worked in places such as Amazon, Facebook, Google, Apple and Zendesk. And best of all, be early enough to hold a leadership position where you have a high impact role in our success over the coming years.Apply here: http://grnh.se/1tlsfw

BENEFITS: Competitive salary, meaningful equity, free food, health insurance, life assurance, unlimited holidays, paid parental leave, public transport and gym covered.

Hiring process consists of email exercise, phone interview and an onsite interview with technical and culture sessions.

TECH: The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB. We don’t need you to be familiar with any of these technologies to work with us. Great people are effective and learn what we use quickly (or introduce us to better ways of working).

How we work: https://www.intercom.io/careers/engineering

Also hiring for Lead Data Engineer: http://grnh.se/h8qa7l Support Engineer: http://grnh.se/8k2xe61 Senior Security Engineer: http://grnh.se/7t63op Product Engineer: http://grnh.se/w7e5gh1

Intercom - Dublin, Ireland (VISA, ONSITE). Intercom is one of the fastest growing software companies of our generation and we're hiring software engineers for data, security and manager roles. What: Software-as-a-Service, customer communication platform.

Benefits: Competitive salary, meaningful equity, free food, compensation reviews, health insurance, life assurance, unlimited holidays, paid parental leave, public transport and gym covered.

Hiring process consists of email exercise, phone interview and an onsite interview with technical and culture sessions.

The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB. We don’t need you to be familiar with any of these technologies to work with us. Great people are effective and learn what we use quickly (or introduce us to better ways of working).

How we work: https://www.intercom.io/careers/engineering

Lead Data Engineer: http://grnh.se/h8qa7l Security Engineer: http://grnh.se/7t63op Engineering Manager: http://grnh.se/1tlsfw

Intercom | Dublin, Ireland | SUPPORT ENGINEER | Full Time | ONSITE

Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down?

If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right for you.

Intercom supports over 12k businesses ranging from bootstrapped startups to large enterprise corporations. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.

[We use Intercom to support Intercom customers](https://blog.intercom.io/intercom-customer-support/), so whether you’re just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious, world-class product, this role provides that great opportunity.

Our way of providing support is based on the [principles of continuity and trust](https://blog.intercom.io/rebuilding-support-around-continuit...) and our style of communication is personal, friendly and fun. We engage in dynamic conversations with our customers and are big fans of visual communication (think emojis, stickers, GIFs) - we believe that [visual support is human support](https://blog.intercom.io/visual-media-customer-support/)!

More info on requirements here: http://grnh.se/mud3e1

Our process consists of email test, phone interview and onsite interview in our Dublin office.

Cheers, Ewa https://www.intercom.io/careers

Intercom - Dublin, Ireland (VISA, ONSITE). We're hiring Software Engineers for product, mobile, data and lead roles. What: Software-as-a-Service, customer communication platform.

Benefits: Competitive salary, meaningful equity, free food, compensation reviews, health insurance, open vacation policy, paid parental leave, public transport and gym covered.

Hiring process consists of email exercise, phone interview and an onsite interview with technical and culture sessions.

The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB. Our iOS application and SDK are developed in Objective-C, while our Android application and SDK are Java.

We don’t need you to be familiar with any of these technologies to work with us. Great people are effective and learn what we use quickly (or introduce us to better ways of working).

How we work: https://www.intercom.io/careers/engineering