HN user
The problem isn't with drupal, its with the concept of content management systems as a whole. Generally they just don't work for the needs of more than individuals. Once a site gets either minimally serious traffic (more than 5,000 UVs a day) OR more than person behind it, then any CMS involved will start to suck more and more as the UVs or people increase.
You knowing that that support page solves the problem for you but not for 37 Signals, or for GetSatisfaction. And that's the problem with airing dirty laundry in public. It would have been much better for Jason to reach out to Lane and talk to them about this first, as this approach makes creates adversity.
It is called etiquette-- it is also called allowing your opponent a way out. A cornered opponent always fights harder. Fortunately for Jason, the GetSatisfaction folks are obsessed with listening and responding. They drink their own kool-aid. But had it been anybody else, this could have ended really poorly.
Isn't it logical that the administration with the highest ethical standards in history has the most problems vetting?