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Its not that it was made complicated. Its trading one type of complexity for another. I think your under estimating the costs of having a one off team run their own service and hardware. There is also an opportunity cost for those people wasting time running hardware and the support teams involved for a unique service. They could save some couple millions of dollars or they could work on projects that enable much more growth. Twitter has $1.2b in revenue in a quarter.

We ended up implementing signaling of hotkeys in our fork of redis. is the cli thing really that useful for anything beyond confirming a key is hot?