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camreynoldson

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I think it's an interesting idea. One thing to note, though, is the whole saying "it's journey, not the destination." I think some people would prefer to experiment and try new things for themselves; however, I do feel that there is room for such a product that provides a good enough experience to "try" something out without completely investing all of your time into it. If you can find the appropriate balance between the two, I think it would be pretty cool.

I agree that it would be a much more pleasurable experience if conversations were on the operators time, however, wouldn't this be a tough sell to a business? How would you convince the business that this approach could yield better results (outside of customer satisfaction within support)?