Dear Google, I am writing an open letter from the search wilderness 12 years ago
Good analysis
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RichardDHH
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Nope its not. It illustrates the divergence between Google mission statement based on technology and position and evoved reality.
You are quite correct on some points. If I book a cheap hotel for a few nights in a city even I use booking.com. If I book a weeks holiday for my family in a villa rental in far flung destination I want something else and I want to speak to the people with knowledge. Sad maybe but a lot of us like this!
Users, specifically in this industry, often don;t find what they want. They find what the aggregator wants them to find, that's more often that not margin generated!
I am the author and there are no images, except a header at all in the original. They were added by TNOOZ.
Original is here: http://open-letter-to-google.blogspot.co.uk/2014/08/open-let...