Jessdonig

Hi, this is Jessica from Call9. Just wanted to address a few points here:

1) When you call 911, you talk to a gatekeeper. That gatekeeper is a phone dispatcher, not a doctor. Talking to a doctor is not a delay in care--it's the reason people call 911 in the first place.

2) Since Call9 works with facilities such as nursing homes and has access to patient information, using Call9 actually saves time in the dispatch process.

3) As described in the article, it's not always that clear to the person calling 911 has "suspected heart attack symptoms". In the given example, he presented with abdominal pain. That is why having the doctor be the first point of contact is so important.