4 Ways to Avoid Institutional Memory Loss When Key Employees Leave 9 years ago
To preserve institutional knowledge one needs to create business processes and an organizational culture that promotes the "capitals" - transforming employees (those who know) intellectual capital(ideas and experience)into structural capital (captured in digital form) in an environment where it is shared across boundaries (relationship capital). Knowledge and experience becomes an organizational asset vice an individual asset that goes out the door when people leave the organization.