RescueTime (YC W08) (finally) Releases Project Time Tracking

http://blog.rescuetime.com/2009/11/13/rescuetime-for-project-time-tracking-finally/

by bfioca • 17 years ago

32 14 17 years ago

blog.rescuetime.com

DenisM6• 17 years ago

I was all very excited, but as it turned out the launch was clearly premature.

First off, the blog post does not link to pricing page or even the product page.

Second, the price on the pricing page (which is here http://www.rescuetime.com/solo) is not related to the prices you see when you click through - some of them are much lower (https://www.rescuetime.com/signup/solo?plan_id=38), some are higher (https://www.rescuetime.com/signup/solo?plan_id=29) and some are in the middle of the volume-discount table (https://www.rescuetime.com/signup/pace) but not matching any particular price point. In addition, the first page does not render correctly in firefox 3.5 on Mac OS.

Next, the ad copy at the bottom of the consumer plan page (https://www.rescuetime.com/solo) extols virtues of business plans which was very confusing.

I have sent an email about the preceding problems to tech support on Saturday and received no reply yet.

So this all should have alarmed me, but the problem was so bad for me I rushed in and punched my credit card number. What did I get?

The project tracking didn't work. I created project GeeTasks, specified GeeTasks as a keywoard and starting browsing my site GeeTasks.com and using XCode project GeeTasks to code my iPhone app GeeTasks (XCode displays the project name in the title). None of that time was accounted for - my project time is empty. I did get hour-by-hour accounting of what I did and there I could see "XCode - GeeTasks" line for XCode, so data collector seems to work.

I have sent an email to tech support about that and received a reply that said they are aware of the problem and working on it.

Last night, all tracking data has disappeared from my account. I have sent an email to tech support and received no reply as of yet.

It doesn't help that Tony bragged about steaming full speed ahead without doing backups: http://twitter.com/webwright/status/5695689067 I don't care how confident you are, please do backups on a regular schedule.

Lack of updates about mentioned problems from the blog or twitter is also not encouraging.

webwright2• 17 years ago

The backup tweet was a joke-- Of COURSE we do backups. I just thought it was funny that we were doing it on Friday the 13th. Good lord, man.

We probably should have set better expectations (maybe a beta label on every new feature)-- we're a release-early-release-often shop. Jump into a new feature on the DAY of the release, and you should expect bugs (potentially show-stopping ones, but hopefully not). Jump into it in the first WEEK, and we'll probably still be ironing out little wrinkles. Jump in next year and you could STILL run into a snag-- we're happy to help;

Thanks for the thoroughness-- some of the above stuff is helpful (though I tend to think that if that was your motivation you would've just emailed us). I'm certainly sorry for any delay in response. On a weekend after a big release we can sometimes fall behind a bit (the support team IS the dev team).

jacquesm• 17 years ago

Sorry, but you don't joke about not having backups if you take your image seriously.

skmurphy2• 17 years ago

The challenge is that these new features drive a bill that your customer sends to their customer. I am a little surprised by this response to problems that could undermine your customer's business relationships.

I am also surprised that none of your current customers would give feedback or comments on how the release worked for them: why not just deploy it to current customers who want to use it (since it's appears to be free to them) and make this announcement after you have had more than a week's testing? Or was that also a joke?

You should consider appending the "jump" sentences (e.g. "jump into a new feature...") to your announcement blog post so that new visitors are aware of your approach to developing and delivering software.

DenisM6• 17 years ago

Update: tech support got back to me this morning and assured me the data is in the system, it's just some rogue filter getting in the way.

I'm eager to learn how much time I spent on this issue. :-)

EDIT: update on update - the data is back after clearing out cookies. I spent 2.25 hours on this thread :-(

DenisM6• 17 years ago

Apart from the launch problems how was the product?

It didn't show promise to me as it doesn't integrate into my work-flow. The way I track my time is by recording the start time into a spreadsheet and then the end time. Later I tally up the number and not only record how much time I spent on project GeeTasks but also what work item I was doing. This is very disciplining and should help me plan future work with greater accuracy. For example, now I know that I spent 8.3 hours to localize my GeeTasks iPhone app into the first foreign language, 8 hours for second two languages and 2 hours for the fourth language - clearly I am getting better at this localization thing. My biggest problem is that sometimes I get excited about a project and dive in head-first without recording when I started on it. The end time is usually clear from source control logs, emails etc. As a reuslt I feel uneasy about accuracy of some of my project data and I feel it may taint all of it. So I was very excited about prospect of autmotically tracking everything that I did.

Alas, RescueTime doesn't seem to help with that - it records in a given hour how much time was spent here or there. In other words it's too coarse for my goals as it does not allow tracking workitems. Given that the project tracking didn't work I could not evaluate the UI for it, but the regular tracking UI was not quite what I wanted to see - summary display was too coarse while the drill-down was too detailed with each few-second interval being reported.

diN0bot2• 17 years ago

i totally agree, though i'd phrase it as: RescueTime is too granular, whereas i want something with low but abstract resolution.

i manually track every hour of my day into categories such as startup, sleep, professional-fun, social, sports or waste.

1) some of these can't be tracked by computer usage; eg, sleep, social, sports and unprofessional-fun which includes making music and reading books.

2) when i'm doing work i don't want to sift through which websites i'm visiting. localhost:8000 could mean i'm doing startup work or i'm doing a professional-fun side0project. i visit hundreds of online blogs and APIs for help with coding, but i also procrastinate via hn.

i use iCal to mark my time and leave notes, though i can see using a spreadsheet work as well if not tracking 100% of your time.

i wrote python scripts to analyze my iCal files and create weekly stats and graphs:

http://github.com/diN0bot/iCal-Analyzer

DenisM6• 17 years ago

Yes, I do have a problem with not tracking 100% of my time. It started when I still had a day job, so I was curious how much time per week I spent on my startup (as it turned out 21 hours/week, 20 LOC/hour). It worked well back then but now I need something more comprehensive to track all my time.

Oh wait, I figured it out! You know whats needed? I need a low-bandwidth screen recorder that would run for the whole day. In the evening I would replay it at 10x and see what I was doing and properly account for it. I'm off to check if Camtasia or ScreenFlow can be coerced into low-fidelity...

tibbon• 17 years ago

I'm checking out the product in a few minutes.

One thing I think that's missing from big-project tracking (and time tracking) is Realtime. I'd love stuff to push ajaxwise into a page, even if I'm on it already. I need to see what's happening now, just not when i refresh.

RescueTime (YC W08) (finally) Releases Project Time Tracking

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