Bad UX and User Self-Blame – “I'm sorry, I'm not a computer person.”

http://www.hanselman.com/blog/BadUXAndUserSelfBlameImSorryImNotAComputerPerson.aspx

by Hansi • 11 years ago

2 2 11 years ago

dudul• 11 years ago

There is this widely accepted myth that anyone should just be able to turn on a computer and use it to the maximum of its capacity. Without putting any effort into understanding the tool they are trying to use. They should just magically acquire all the knowledge and be able to do anything.

Would you expect someone to be able to hop on a car and start driving? No, they have to take lessons and get a license. And it's the same for every tool/skill: if you want to use it just invest some time to understand how it works. I have no f-ing clue how to do plumbing, should I be able to just tear down the dry wall in my bathroom and start playing with the pipes?

People just don't want to spend any time learning things, they just want to know, like right f-ing now!

lazylizard• 11 years ago

bad UX is all sorts of icons that i have no idea what they mean. i can't even google what it does. otoh, if i didn't know what, for example, rm -rf does, i can google it.

Bad UX and User Self-Blame – “I'm sorry, I'm not a computer person.”

Related Stories