Ask HN: Simple ticketing system for tech support?

https://news.ycombinator.com/item?id=8816785

by carvil • 12 years ago

7 7 12 years ago

news.ycombinator.com

What support ticket system do you use to support your API? Is there an alternative to the typical zendesk/freshdesk products that is more tech oriented (code snippets, markdown, etc)?

skorecky• 12 years ago

I know a few people including myself who use http://www.redmine.org/

carvil2• 12 years ago

Do you use it to handle customer's questions/emails? I see redmine more as a project management tool rather than a ticketing system, but I might have missed a few features.

andrewrice• 12 years ago

We've had a lot of success with osTicket: http://osticket.com/

While it doesn't have markdown or code support natively (that I'm aware of), it's open source so it'd be very easy to implement it yourself.

haritap• 12 years ago

Try supportcenter plus http://www.manageengine.com/products/support-center/

carvil2• 12 years ago

Does anyone know what Heroku uses for their support system?

gkze• 12 years ago

I'm surprised no one has mentioned this... https://getbrimir.com

vaceletm• 12 years ago

Tuleap trackers would do the job quite well IMHO

Unlike many other "generic" tracking system, there are built-in functions to deal with typical help desk use case: * visibility/permissions management * very high customization * automated date management for SLA/SLO tracking

Plus it allows to have consistency between your API (dev), requirements and ticket/support.

https://www.tuleap.org/about-tuleap/features/tracking

Ask HN: Simple ticketing system for tech support?

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