Useful Client Feedback Generator

by robwilliams88 • 12 years ago

12 9 12 years ago

JasonFruit2• 12 years ago

I've had a lot of clients who would get pretty snitty if they received a document like this. They're great guidelines, but not for the client to read; they're good for the developer to use to guide the conversation when presenting to a client, live, which is the only way to do it.

hoopism• 12 years ago

This comment violates the rules. Too prescriptive. How about "We want to emphasize keeping clients and not getting fired".

jarcane• 12 years ago

Given that the parent site for this charges for job leads, something tells me 'not getting fired' isn't high on their priority list.

robwilliams883• 12 years ago

Maybe get better clients

notlisted2• 12 years ago

Meh. I agree with the gist of providing feedback on the goal, however... I've just completed a project with some designers that seemed more worried about how the site looked in their portfolios than the wishes of the client or the efficacy of the interface.

It would be one thing if they could demonstrate/substantiate their decisions with statistics (A/B tests) or research, but they had no such inclination. It was terribly disappointing to see how far they would go to defended choices and design inconsistencies.

They fought nearly every change, until the client made it clear that they knew what they wanted, knew why they wanted it, and to just get it done (they were paid for revisions). As a designer, you should be able to state the why & what of your design. Your task (also) consists of educating and convincing the client.

There are too many (self-perceived) artists, and it seems too few with user interface/interaction experience.

Even worse are the ones who design something but have no clue about the limitations of the technology (an example: enticing a client with special fonts that are not available as web fonts, then suggesting that the site be created as a series of images, please bro... hand back your diploma, you fail)

robwilliams883• 12 years ago

that's exactly the type of feedback the document is designed to stop

notlisted2• 12 years ago

I know, but I'm telling that's understandable, but only acceptable IF the designer knows what he's talking about AND understands the problem/company.

Useful Client Feedback Generator

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