How it [really] feels to deal with customers

https://medium.com/@idanbeck/how-it-really-feels-to-deal-with-customers-7abe7417bf4b

by idanb • 12 years ago

1 4 12 years ago

Thanks for sharing, Idan. It is very important to ask questions with an open mind. Seems like that person was making a lot of assumptions about what you're having to deal with. It's an easy trap to fall into, but it's an important lesson that we can all learn to try and avoid.

idanb2• 12 years ago

Thanks Tim. I'm definitely not innocent when it comes to making assumptions on the internet. I feel like we've all come to expect a certain standard and forget that companies spend massive resources to provide for those standards where a smaller company may not be able to match up.

Definitely surprised me that this came from a backer through. We get this kind of response relatively often from people who buy on our website, and from that vantage point they don't know it's only 4-5 people in a small office somewhere. But crowdfunding was meant to empower the underdog after all.

Glad you found it useful!

timrosenblatt2• 12 years ago

Not sure if you saw this go by on HN yesterday, but it's a great read, and I think it overlaps with your story: https://news.ycombinator.com/item?id=8149104

How it [really] feels to deal with customers

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