Is Mint.com secured and recovered from the Heartbleed bug?

https://satisfaction.mint.com/mint/topics/is_mint_com_secured_and_recovered_from_the_heartbleed_bug

by CoffeePower • 12 years ago

3 2 12 years ago

satisfaction.mint.com

The official response (so far) is "We’ve examined our servers and are updating them to protect against the vulnerability. Customer data appears unaffected."

Is this adequately reassuring to other Mint users?

valarauca1• 12 years ago

Boilerplate/automated responses are rarely helpful and often the single most frustrating thing in the technical support/customer support world. I would truly wish on technical forums (like Mint, and Microsoft, etc.) that they would be done away with.

The complete lack of emotionality and disconnect it creates with your user base is damning to your company. The only automated response I want to hear is "Your ticket was forwarded to XYZ, if there is no response within 24 hours please contact thisperson@ourcompany.com".

I really feel that customer/technical support is a BIG part of keeping customers/getting repeat customers/selling via word of mouth. And its so often tossed to the way side.

Is Mint.com secured and recovered from the Heartbleed bug?

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