Show HN: Promoter.io, a SaaS platform built for measuring NPS

by ckeck • 12 years ago

6 3 12 years ago

ckeck2• 12 years ago

OP here. We launched last week after a private beta for about 3 months. Have delivered over 1M NPS surveys. Roadmap over the next 3-6 months is really exciting and opens up a lot of possibilities.

Any and all feedback is welcome (site, app, usability, random questions or thoughts, etc). Thank you!

redfalcon6• 12 years ago

Wow - kind of suprised that there is no reaction here. I do "big time" consulting where this metric is used all the time. I do believe this could be a very powerful service.

Wonder if lack of response is because the startup community doesn't know about these kind of metrics or because it is not tied specifically to metrics which matter for your business (acquisition, revenue, cost, etc). Of course, that has always been the challenge with NPS.

ckeck2• 12 years ago

Surprised here too at the lack of engagement, but I appreciate your comment...maybe I timed the post wrong :)

We are seeing a fairly strong surge in popularity with Net Promoter within the startup community, but I do think that many people don't understand how deeply NPS relates to those bottom line metrics you mentioned (revenue, LTV, churn, etc). In a predictive fashion no less. Add to that the simplicity from a customers perspective and response rates orders of magnitude higher than traditional research/surveys...powerful stuff.

You correctly noted the challenge of spreading the word (and perhaps benefits) of NPS. I think a lot of that has had to do with the lack of tooling built for this specific purpose, which is something we hope to change in a big way.

Feel free to drop us a note anytime if you'd like to chat further. Would love to get more feedback or answer any other questions you may have.

Show HN: Promoter.io, a SaaS platform built for measuring NPS

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