Scammed by Amazon's "A-to-Z Guarantee"

https://medium.com/this-happened-to-me/759e4b63a925/

by ericabiz • 13 years ago

25 11 13 years ago

gregd3• 13 years ago

Amazon sided with the buyer because you neglected to respond to Amazon's email. That's on you...not Amazon. To make the claim that you were "Scammed by Amazon's A-to-Z Guarantee" is a bit disingenuous to say the least.

A more apropos title may have been, "I didn't respond Amazon's first claim email and they sided with the buyer".

I think you can only file a claim for up to 90 days past the date of delivery.

ericabiz2• 13 years ago

(OP here) Yes, I definitely made a mistake--I saw the email and naively assumed that Amazon would deny the claim since the phone clearly was not stolen. I made an assumption that they had access to Verizon's stolen phone database, or that they would decline it since it had been nearly 4 months since the phone was sold. As well, this hit my inbox right around Techstars Demo Day, so I was in full presentation rehearsal mode and was sleep-deprived to boot, so I wasn't closely paying attention to my email inbox.

The point I'm making with this post is that Amazon needs to push harder to change its policies for individual sellers. It should not be acceptable for a buyer to claim a phone as stolen nearly 4 months after purchase, and for Amazon to accept that claim as true. Amazon has enough clout as a huge corporation to make this happen.

gregd3• 13 years ago

And my point is that I fail to see how you go from your own mistake (not responding to the claim) to you being scammed by Amazon. I take issue with your post mentioning scam at all. You dropped the ball from your own end and you came up on the short end of the stick. You weren't "scammed".

msh2• 13 years ago

Why should they not be able to claim it after 4 months? If it truly was a stolen phone I don't think that there should be a short time limit, they might not discover it right away.

dec0dedab0de• 13 years ago

I think the idea is that Amazon would rather have actual businesses using their service instead of people getting rid of old stuff. Dealing with returns is the main reason why I've never attempted to sell anything on Amazon.

SippinLean• 13 years ago

Not a scam.

Scammed by Amazon's "A-to-Z Guarantee"

Related Stories