How USAir Turned My Grumpy Mood Around

http://www.chrisbrogan.com/how-usair-turned-my-grumpy-mood-around/

by lrm242 • 17 years ago

11 3 17 years ago

lrm242• 17 years ago

A terrible situation + good & creative customer service = A Customer Advocate. I love it.

stcredzero• 17 years ago

She became instantly human. We talked. She knew that I wasn’t happy, and she knew nothing she said about the situation mattered, so she just acted human.

This is precisely why I don't fly USAir. I don't have a problem with their flight attendants, but the desk agents and people on the ground have been total jerks to me. Namely, stunts like walking away from the desk just after I've walked towards them from the front across an empty terminal -- and my alternative is a 7 minute walk to the main terminal!

After that experience, it was nothing but Southwest for me for awhile!

I think I was on the tarmac that day. No westbound flights. We sat there for something like two hours. The word was that the FAA was running some kind of test.

tptacek• 17 years ago

That's nice. I avoid USAir at all costs. They have a terrible reputation with tracking baggage, and, sure enough, last time I flew them (to a multi-week gig, no less) it took me 2 days of constant phone calls for them to locate my bags.

How USAir Turned My Grumpy Mood Around

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