Comparing alternatives to ZenDesk

http://www.grobmeier.de/comparing-alternatives-to-zendesk-26052013.html

by grobmeier • 13 years ago

19 9 13 years ago

UserVoice is also an alternative, free for one user.

snuxoll2• 13 years ago

I've personally been pretty happy with SalesForce's Desk.com, it offers a great interface, one agent is free and you have the option of flex agents ($1/hr) instead of paying for a full seat every month when you just need an occasional helper.

lwhalen• 13 years ago

What about RT? It's self hosted and free as in speech AND beer. There are also support packages available from BestPractical if your company needs them.

snuxoll2• 13 years ago

RT doesn't meet the criteria of "easy to use and setup", unfortunately. Great product, but installation isn't anywhere as simple as signing up for these SaaS products.

sudhirj• 13 years ago

As an aside, it's pretty interesting to note that two out of the three products considered are from startups based in Chennai, India. The startup scene here is very nascent, but I wonder why the help desk business seems to attractive to folks here.

jmathai• 13 years ago

+1 for HelpScout. Their email integration is a god send. Your customers will never know that their support emails are going through a support desk system. It looks and feels like email <-> email communication.

We were using ZenDesk for about 2 months and it was killing my productivity. The web interface was slow and clunky. I dreaded opening support tickets.

With HelpScout I do a lot of the management directly from Gmail. Their web interface is very responsive but I don't normally have to use it.

gmays• 13 years ago

Ditto. I love Help Scout as well. I just started with it last week and it was a pretty easy decision. I messed with ZenDesk last year as well, and it was just too much. Since I do most of my work through Google Apps this was perfect.

sjain• 13 years ago

HappyFox is certainly a worthy alternative to Zendesk. Quoting Mashable.com: "Foursquare uses Zendesk, but other popular options include Get Satisfaction and the beautifully designed HappyFox." (http://mashable.com/2011/10/19/downtime-communication-tips/)

HappyFox is way simpler and we do have zendesk data import feature that will move your data too.

It is the only product which is time-tested both with large corporates and small businesses. HappyFox was originally a product I launched as Helpdesk pilot, in 2005 with in-premise and traditional licensing model.

Our email integration is simple and unlike Zendesk gives you email integration that works with your domain name right from the start. We were the first ones to launch a free plan that actually has features that you would need like Advanced Reporting and professional support.

We'll soon be launching our new pricing and a switch program that will allow you to make the most of our existing investment into other products.

Mitchy• 13 years ago

I use HappyFox and I like it because it provides a simple backend with a clean interface. It's not cluttered with icons everywhere. It just has what you need to respond to tickets and get them closed. It offers the ability to customize the colour.

They offer a hiding free plan underneath their plans and I've used them for my communities ban appeals and couldn't of wanted a simpler solution. Thanks HappyFox!

Comparing alternatives to ZenDesk

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