Ask HN: Why are all main helpdesk services $30+/agent/month?

https://news.ycombinator.com/item?id=5364233

by mtkd • 13 years ago

1 1 13 years ago

news.ycombinator.com

They are low transaction volume, they don't store a lot of data, they have no special logic - what am I missing?

chipx86• 13 years ago

I imagine that's just the market. Nearly everyone charges around $30, and it's not completely unreasonable. I've seen some variation in those costs, though, and there's a lot of variation in costs of add-on features.

We ended up going with desk.com. What we found nice there is that you get one free agent every month, plus a concept of a "flex agent." Flex agents cost $1/hour, and desk.com gives you quite a lot of free flex time when signing up and doing a few tasks (plus the occasional grant of flex time as you use the product). There's only two of us, and we haven't had to pay a dime yet, going on I think 6 months.

On the other hand, they charge $50/month for a full-time agent (unlimited usage, basically), so it really depends on how many people are going to use the site and how often.

Ask HN: Why are all main helpdesk services $30+/agent/month?

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